INTRODUCTION
In the context of hospitality, providing accurate and helpful directions is an important part of customer service. Guests and visitors may need directions to find a specific location within a hotel or resort, or they may be looking for recommendations on local attractions or restaurants.
To provide effective directions, hospitality professionals should have a good understanding of the surrounding area, including major streets and landmarks. They should also be able to provide clear and concise instructions, using simple and easy-to-understand language. In addition, they should be able to provide information on transportation options, such as public transportation or taxi services.
Some hospitality establishments may provide maps or written directions to help guests navigate the area. Others may offer digital solutions, such as mobile apps or interactive kiosks, to provide directions and other information to guests. Regardless of the method used, providing accurate and helpful directions is an important part of ensuring that guests have a positive experience and feel welcomed and valued.
Directing guests to facilities near the hotel is an important aspect of providing helpful directions in hospitality. Guests often rely on the guidance of hotel staff to find nearby restaurants, shops, attractions, and other amenities. Providing accurate and up-to-date information can help guests to make the most of their stay and enjoy the surrounding area.
To facilitate this, hotel staff should have a good understanding of the local area and be able to recommend nearby facilities based on the guest’s needs and preferences. This may involve providing information on nearby dining options, shopping districts, cultural attractions, or other points of interest. Depending on the location and the needs of the guests, staff may also provide information on nearby hospitals, pharmacies, or other essential services.
In addition to providing verbal directions and recommendations, some hotels may offer maps or brochures highlighting nearby facilities. Some hotels also partner with local businesses to offer discounts or special offers to guests who visit recommended establishments.
By directing guests to nearby facilities, hospitality professionals can help to enhance the guest experience and build positive relationships with guests.
EXAMPLE
some useful vocabulary words and phrases related to giving directions:
- “turn left” / “turn right”
- “go straight ahead” / “walk straight”
- “take a left/right turn”
- “cross the street” / “cross over to the other side”
- “keep going until you reach” / “continue until you see”
- “take the second/ third/ fourth left/right”
- “the destination is on your left/right”
- “the building is located in front of/behind/beside/nearby/next to/adjacent to the landmark”
- “it’s just a short walk from here”
- “it’s about [distance] meters/feet away”
- “you can’t miss it”
- “follow the signs to”
- “use the stairs/elevator to reach”
- “the entrance is on the [left/right] side”
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