Vocabulary related to taking a beverage order and serving beverages in a hospitality setting:
Taking a beverage order:
- Suggest: to propose a drink option based on a customer’s preferences
- Explain: to describe the ingredients and preparation of a particular drink
- Upsell: to recommend a more expensive or premium drink option to a customer
- Take note: to write down a customer’s drink order or preferences
- Double-check: to confirm the accuracy of a drink order before submitting it
- Customize: to make adjustments or changes to a drink order based on a customer’s preferences
- Open: to remove the cork from a wine bottle or can/bottle cap from a beer or soda
- Chill: to cool a beverage to the desired temperature
- Shake: to mix a cocktail or drink vigorously by shaking it with ice
- Strain: to remove any ice or solid ingredients from a shaken cocktail or drink before serving
- Rim: to coat the rim of a glass with salt, sugar, or other garnishes
- Float: to add a small amount of a spirit or liqueur on top of a drink for added flavor or presentation
- Pair: to recommend a particular drink to go with a specific dish or cuisine
- Recommend: to suggest a particular drink based on a customer’s preferences
- Order: to request a particular drink or beverage
- Confirm: to double-check the customer’s order to ensure accuracy
- Place: to submit the order to the bartender or kitchen staff
- Customize: to make adjustments or changes to a drink order based on a customer’s preferences
- Verify: to check a customer’s ID to ensure they meet the legal drinking age requirements
- Refill: to provide additional servings of a drink or beverage
- Beverage menu: a list of available drinks and beverages
- Recommendations: suggestions for drinks based on a customer’s preferences
- Ingredients: the substances used to make a drink or beverage
- Alcohol content: the amount of alcohol in a drink or beverage
- Preferences: a customer’s individual taste or liking
- Repeat the order: to confirm the customer’s order to ensure accuracy
- Place the order: to submit the customer’s order to the bartender or kitchen staff
- Age restrictions: rules or laws that limit the sale or service of alcohol to minors
- Intoxication: the state of being drunk or under the influence of alcohol
- Mocktail: a non-alcoholic cocktail
- Spirits: alcoholic beverages such as vodka, gin, whiskey, etc.
- Mixer: a non-alcoholic beverage used in combination with spirits to create a cocktail
- Garnish: a decorative item added to a drink, such as a slice of fruit or a sprig of herbs
- Straight up: a drink served without ice
- Happy hour: a designated time period during which discounted drinks are served
- Barista: a person who prepares and serves coffee drinks
Serving beverages:
- Open: to remove the cork from a wine bottle or can/bottle cap from a beer or soda
- Chill: to cool a beverage to the desired temperature
- Shake: to mix a cocktail or drink vigorously by shaking it with ice
- Strain: to remove any ice or solid ingredients from a shaken cocktail or drink before serving
- Rim: to coat the rim of a glass with salt, sugar, or other garnishes
- Float: to add a small amount of a spirit or liqueur on top of a drink for added flavor or presentation
- Pair: to recommend a particular drink to go with a specific dish or cuisine
- Serve: to provide a drink or beverage to a customer
- Present: to display a drink or beverage in an attractive manner
- Chill: to cool a beverage to a desired temperature
- Pour: to fill a glass with a drink or beverage
- Top off: to add a small amount of liquid to a drink, such as adding more wine to a glass or more foam to a beer
- Mix: to combine ingredients to make a cocktail or other mixed drink
- Garnish: to add a decorative item to a drink, such as a slice of fruit or a sprig of herbs
- Attractive presentation: the visual appeal of the drink or beverage
- Temperature: the temperature at which a drink or beverage is served
- Glassware: the type of glass used to serve a drink or beverage
- Tray: a flat surface used to carry multiple drinks or beverages
- Intoxication: the state of being drunk or under the influence of alcohol
- Consumption: the amount of drinks or beverages consumed by a customer
- Behavior: a customer’s actions or conduct while consuming a beverage
- Chiller: a device used to keep beverages cold, such as a wine chiller or beer fridge
- Bottle service: a service where a bottle of spirits is delivered to a table with mixers and ice for guests to serve themselves
- Tasting flight: a selection of small samples of different wines, beers, or spirits for customers to taste and compare
- Sommelier: a wine expert who can make recommendations and assist with wine selection