TIMETABLE

Sure, here’s an example of receptionist activities from Monday to Sunday at a hotel:

Monday:

• Arrive at work and prepare front desk area for the day
• Greet guests as they arrive and assist with check-in process
• Answer phone calls and respond to guest inquiries
• Coordinate with housekeeping and maintenance staff to ensure guest rooms are ready

Tuesday:

• Check guests out and ensure their stay was satisfactory
• Assist with coordinating guest transportation and concierge services
• Respond to emails and online booking inquiries
• Attend meetings with management to discuss progress and areas for improvement

Wednesday:

• Assist with managing reservations and room availability
• Update guest information and preferences in the hotel’s database
• Assist with coordinating and scheduling events and conferences
• Provide recommendations for local attractions and activities to guests

Thursday:

• Assist with managing billing and payment processes
• Respond to guest complaints and issues in a timely and professional manner
• Coordinate with housekeeping and maintenance staff to resolve guest requests
• Attend training sessions or workshops to enhance customer service and hospitality skills

Friday:

• Collaborate with other staff members to create a positive and welcoming environment for guests
• Assist with managing inventory of supplies and amenities
• Prepare reports on guest satisfaction and feedback for management
• Attend company-sponsored events and participate in team-building activities

Saturday:

• Work on assigned tasks and assist with event planning and execution
• Collaborate with housekeeping and maintenance staff to ensure guest rooms are clean and functional
• Respond to guest inquiries and provide recommendations for local attractions and activities
• Attend training sessions or workshops to enhance customer service and hospitality skills

Sunday:

• Perform routine administrative tasks, such as filing and record keeping
• Coordinate with housekeeping and maintenance staff to ensure guest requests are met
• Prepare for the upcoming week and coordinate with other staff members to ensure a smooth transition
• Practice self-care activities, such as meditation, exercise, or spending time with family and friends

Of course, the specific duties and responsibilities of a receptionist will vary depending on the hotel and the needs of guests. This is just one example of how a hotel receptionist might structure their week.