PRACTICE

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EXAMPLE OF RESTAURANT RESERVATION BY PHONE

Customer: Hello, I would like to make a reservation for two at your restaurant for tonight at 7 PM.

Restaurant staff: Sure, what’s your name and phone number?

Customer: My name is John Smith, and my phone number is 555-1234.

Restaurant staff: Great, thank you. And do you have any special requests or dietary requirements?

Customer: No, nothing special. Just a regular table for two is fine.

Restaurant staff: Okay, we have you down for a reservation for two at 7 PM tonight. We look forward to seeing you then.

Customer: Thank you very much.

Restaurant staff: You’re welcome. Have a great day.

In this example, the customer called the restaurant to make a reservation for two people for a specific time. The restaurant staff took down the customer’s name and phone number and confirmed the reservation details. They also asked if the customer had any special requests or dietary requirements. Finally, the restaurant staff confirmed the reservation and thanked the customer.

EXAMPLE OF QUESTIONS

As a restaurant receptionist, some important questions to keep in mind include:

  1. How many guests are in the party?
  2. What is the date and time of the reservation?
  3. Is the reservation for lunch, dinner, or another mealtime?
  4. Are there any special requests or dietary restrictions?
  5. Has the guest been to the restaurant before?
  6. Would the guest prefer a booth or a table?
  7. Is the guest celebrating a special occasion?
  8. Is the guest interested in any specific menu items or specials?
  9. Will the guest require any additional services, such as a highchair or wheelchair-accessible table?
  10. Has the guest provided a valid phone number or email address for confirmation and follow-up?

By asking these questions, you can ensure that you have all the information necessary to provide excellent service to the guest and help make their dining experience as enjoyable as possible.

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SPECIFICT QUESTION MAY UTTERED BY THE RECEPTIONIST

Good evening, welcome to ABC Restaurant. How may I assist you?

Of course, we’d be happy to make a reservation for you. Can you please let me know the date and time you’d like to come in?

Great, we have availability for 7 PM on Friday. Can I get your name and phone number to hold the reservation?

Thank you, Sarah. Is there anything else you’d like us to know, such as any special requests or dietary restrictions?

Of course, we have a number of gluten-free options available. Would you like me to make a note of that on your reservation?

Yes, we do have some outdoor seating available. Would you prefer a table outside?

Okay, we have you down for a reservation for two on Friday at 7 PM, with a note about gluten-free options and a preference for outdoor seating. We’ll send a confirmation email to the address you provided. Is there anything else we can assist you with?

You’re welcome, Sarah. We look forward to seeing you on Friday.

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