PRACTICE

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EXAMPLE

The example of a conversation when a customer did not make a reservation at a hotel:

Customer: Hi, I’d like to check if you have any rooms available for tonight.

Front Desk Clerk: Hello, let me check for you. Do you have a preference for the type of room you’d like?

Customer: Not really, just something comfortable and affordable.

Front Desk Clerk: I’m sorry, but we’re fully booked for tonight. We don’t have any rooms available.

Customer: Oh no, that’s a shame. Is there anywhere nearby that you could recommend?

Front Desk Clerk: Yes, there are a few other hotels in the area that you could try. I can look up their phone numbers for you if you’d like.

Customer: Yes, please. And do you have any availability for tomorrow night or the rest of the week?

Front Desk Clerk: Let me check…yes, we do have availability starting tomorrow night. Would you like me to reserve a room for you?

Customer: Yes, please. Can you tell me what the rate is?

Front Desk Clerk: The rate for a standard room tomorrow night is $150. Would you like me to make the reservation for you?

Customer: Yes, please do. Thank you.

Front Desk Clerk: You’re welcome. I’ve reserved a room for you starting tomorrow night. You can check in at our front desk any time after 3 pm.

SPECIFIC EXAMPLE

More detailed and specific conversation when a customer did not make a reservation at a hotel:

Customer: Hi, I’m looking for a room for tonight. Do you have any available?

Front Desk Clerk: Hello, I’ll be happy to check that for you. However, I must inform you that we highly recommend making a reservation in advance, especially during peak seasons. Did you happen to make a reservation beforehand?

Customer: No, I didn’t. I didn’t think it would be a problem to find a room.

Front Desk Clerk: I understand. Unfortunately, it appears that we are fully booked for tonight. However, let me check with my colleagues to see if there have been any cancellations or no-shows. Please give me a moment.

Customer: Okay, thank you.

Front Desk Clerk: I’m sorry, but it looks like there are no cancellations or no-shows tonight. However, I can offer to check with some other nearby hotels to see if they have availability for you.

Customer: Yes, please. That would be helpful.

Front Desk Clerk: Sure thing. Let me just make a quick call.

[After a few minutes]

Front Desk Clerk: I’m sorry, but it looks like all of the nearby hotels are fully booked as well. I’m afraid I don’t have any other options for you tonight. However, we do have availability starting tomorrow night. Would you like me to make a reservation for you?

Customer: Yes, I guess I’ll have to take a room for tomorrow night. What’s the rate?

Front Desk Clerk: Our standard rate for tomorrow night is $175. Would you like me to reserve a room for you?

Customer: Yes, please. I’ll take it.

Front Desk Clerk: Alright, I’ll make the reservation for you starting tomorrow night. You can check in at our front desk any time after 3 pm. Is there anything else I can help you with?

Customer: No, that’s all. Thank you.

Front Desk Clerk: You’re welcome. I’m sorry I couldn’t find a room for you tonight, but we’ll make sure your stay tomorrow night is comfortable. Have a great day!

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