PRACTICE

Read Time:6 Minute, 30 Second

EXAMPLE OF PAYMENT PROCESS

The example conversation that includes a brief explanation of the tableside payment process:

Server: Good afternoon, folks. Have you decided on your dessert or would you like me to bring out the check?

Customer: We’re ready for the check, please.

Server: Great. Just to let you know, we offer tableside payment here. That means I can process your payment right at the table using a portable payment terminal.

Customer: Oh, that sounds convenient. Can we use a credit card?

Server: Absolutely. We accept all major credit cards. Here’s how it works: I’ll bring over the portable payment terminal, which will wirelessly connect to our payment system. You’ll be able to review your bill on the terminal, insert or swipe your card, and enter your PIN to complete the transaction. That way, your card never leaves your sight and you’ll get a receipt right away.

Customer: That sounds great. Let’s go ahead with that.

Server: Okay, I’ll be right back with the terminal. (brings over the terminal) Here you go. You can use the touch screen to select your payment method, insert or swipe your card, and enter your PIN.

Customer: (reviews bill on the terminal) Everything looks good. I’ll insert my card now.

Server: (points to the touch screen) Great. Just follow the prompts to complete the transaction.

Customer: (enters PIN and presses button) Done.

Server: Perfect. Your payment has been processed, and here’s your receipt. Is there anything else I can help you with?

Customer: No, we’re all set. Thank you for explaining the process to us.

Server: My pleasure. Thank you for dining with us, and have a great day!

Server: Hi there, how can I assist you?

Customer: Yes, I’ll have an orange juice please.

Server: Absolutely. We make our orange juice fresh here. Would you like me to explain the process while you wait?

Customer: Sure, that would be great.

Server: First, I’ll select some fresh oranges and wash them thoroughly. (picks out oranges and washes them)

Customer: That’s great to hear. I appreciate fresh-squeezed juice.

Server: Me too. Next, I’ll cut the oranges in half and juice them using this commercial-grade juicer. (cuts oranges in half and juices them)

Customer: Wow, that’s a really powerful juicer.

Server: Yes, it’s specially designed to extract the most juice from the oranges. After juicing, I strain the juice to remove any pulp or seeds. (strains the juice)

Customer: That looks really refreshing.

Server: It is. Finally, I’ll pour the fresh-squeezed orange juice into a glass for you. (pours the juice into a glass)

Customer: That looks great. Thank you.

Server: You’re welcome. Here’s your orange juice. Enjoy!

Server: Hi there, how can I assist you?

Customer: I think I’ll have the Chicken Cordon Bleu.

Server: Great choice. Our Chicken Cordon Bleu is made fresh to order. Would you like me to explain the process while you wait?

Customer: Sure, I’d love to hear about it.

Server: First, we take boneless, skinless chicken breasts and pound them with a meat mallet until they’re about 1/4 inch thick. (shows the chicken breasts)

Customer: That’s interesting. I never knew that.

Server: Next, we season the chicken with salt and pepper to taste.

Customer: That makes sense. I like my chicken well-seasoned.

Server: Then, we add two slices of ham and a slice of Swiss cheese to each chicken breast. (adds ham and cheese)

Customer: Yum, that sounds delicious.

Server: After that, we roll up the chicken breast tightly and secure it with toothpicks.

Customer: How do you keep the filling from falling out?

Server: The toothpicks hold everything together. Then, we coat the chicken roll in flour, dip it in beaten eggs, and coat it in a breadcrumb mixture with paprika and garlic powder.

Customer: Wow, that’s a lot of steps.

Server: Finally, we bake the Chicken Cordon Bleu in the oven until it’s golden brown and cooked through.

Customer: That sounds amazing. I can’t wait to try it.

Server: It’s one of our most popular dishes. I think you’ll really enjoy it.

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