PRACTICE

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Example 1

Here’s the example conversation that includes some of the action verbs related to the hospitality industry:

Guest: Hi, I’d like to book a room for two nights, please.

Reservation Agent: Of course, I’d be happy to assist you with that. Can I have your name and the dates you’re interested in?

Guest: My name is John Smith, and I’d like to stay from June 10th to June 12th.

Reservation Agent: Great, we have availability for those dates. Would you prefer a standard room or a suite?

Guest: I think a suite would be nice, if it’s available.

Reservation Agent: Certainly, I can book a suite for you. Would you like to add any special requests or amenities, such as a view, a bottle of wine, or room service?

Guest: Actually, I would like to request a room with a view if possible, and could you recommend a good restaurant in the area?

Reservation Agent: Absolutely, we have a few options within walking distance that I could recommend. And I’ll make sure to note your request for a room with a view. Is there anything else I can assist you with, such as transportation or activities?

Guest: No, that’s all for now. Thank you for your help.

Reservation Agent: You’re welcome, John. We look forward to welcoming you to our hotel in June.

EXAMPLE 2

Guest: Hi, I’m interested in booking a hotel tour to the mountain for next weekend.

Hotel Staff: Great! We offer several mountain tours. Which one are you interested in?

Guest: I was thinking about the hiking tour that takes us to the top of the mountain. But I’m a bit worried about my fitness level. What happens if I can’t make it to the top?

Hotel Staff: If you find the hike too difficult and decide you can’t make it to the top, we can arrange for a guide to take you back down to the hotel. Alternatively, we offer a less strenuous scenic tour that doesn’t involve hiking but still provides great views of the mountain.

Guest: That’s good to know. And what if the weather is bad on the day of the tour?

Hotel Staff: If the weather is too dangerous for the tour to take place, we’ll let you know as soon as possible and provide you with the option to either reschedule or receive a full refund. If the weather is only slightly bad, the tour will still take place but we’ll provide you with the necessary gear to keep you warm and dry.

Guest: I see. And what about meals? Will we be provided with food during the tour?

Hotel Staff: Yes, we’ll provide you with a boxed lunch that you can eat at the top of the mountain or on the way up. If you have any dietary restrictions or preferences, please let us know in advance and we’ll do our best to accommodate you.

Guest: Alright, that sounds good. And what if I change my mind and want to switch to the scenic tour instead?

Hotel Staff: Provided that there’s still availability on the scenic tour, we can switch your booking without any additional fees. However, if the scenic tour is already fully booked, you’ll need to stick with the hiking tour.

Guest: Understood. And one last question – what if I need to cancel my booking?

Hotel Staff: Unless you cancel at least 24 hours in advance, we won’t be able to offer you a refund. But if you do cancel within 24 hours, we’ll provide you with a full refund.

Guest: Alright, thank you for answering all my questions. I think I’m ready to book the hiking tour to the mountain.

Hotel Staff: Great! By booking in advance, you’re ensuring your spot on the tour and you’ll be able to experience the beauty of the mountain up close. Thank you for choosing our hotel for your tour needs!

EXAMPLE 3

Guest: Hi, I’m interested in taking a hotel tour to the rice fields. Can you tell me more about it?

Hotel Staff: Absolutely! We offer a few different rice field tours. Which one are you interested in?

Guest: I was thinking about the sunrise tour that takes us through the rice fields at dawn. But what happens if the weather is bad and we can’t see the sunrise?

Hotel Staff: If the weather is too cloudy to see the sunrise, we’ll let you know as soon as possible and offer you the option to either reschedule or receive a full refund. Alternatively, we offer a daytime tour that still provides beautiful views of the rice fields and the surrounding scenery.

Guest: I see. And what about transportation to the rice fields? Will that be provided?

Hotel Staff: Yes, we’ll provide transportation to and from the rice fields. We’ll pick you up from the hotel and take you to the fields in a comfortable air-conditioned vehicle.

Guest: Great. And what about food and drinks during the tour?

Hotel Staff: We’ll provide you with a light breakfast during the sunrise tour and a boxed lunch during the daytime tour. We’ll also provide you with plenty of water to stay hydrated.

Guest: That sounds good. And what if I have any mobility issues? Will I still be able to participate in the tour?

Hotel Staff: Our tours involve some walking through the rice fields, which can be uneven and muddy at times. If you have any mobility issues, please let us know in advance and we’ll do our best to accommodate you. We can provide a wheelchair or a guide to assist you.

Guest: Thank you, that’s good to know. And what if I need to cancel my booking?

Hotel Staff: Unless you cancel at least 24 hours in advance, we won’t be able to offer you a refund. But if you do cancel within 24 hours, we’ll provide you with a full refund.

Guest: Okay, I understand. I think I’m ready to book the sunrise tour to the rice fields.

Hotel Staff: Wonderful! By booking in advance, you’ll ensure your spot on the tour and have the opportunity to experience the beauty of the rice fields at dawn. Thank you for choosing our hotel for your tour needs!

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