Some vocabulary words related to explaining the details of a hotel tour:
1. Amenities: These are features or facilities provided by the hotel for the comfort and convenience of guests, such as swimming pools, fitness centers, and spa services.
Example sentence: Our hotel offers a wide range of amenities, including a 24-hour fitness center, an outdoor pool, and complimentary Wi-Fi.
2. Concierge: This is a hotel staff member who assists guests with various services, such as arranging tours, booking reservations, and providing information about local attractions.
Example sentence: Our concierge is available 24/7 to assist you with any questions or requests you may have during your stay.
3. Room types: These are the different types of rooms available at the hotel, such as standard rooms, suites, and deluxe rooms.
Example sentence: Our hotel offers a variety of room types to suit different needs and preferences, including standard rooms with king-size beds, suites with separate living areas, and deluxe rooms with stunning ocean views.
4. Complimentary: This refers to items or services provided by the hotel free of charge to guests.
Example sentence: As a guest of our hotel, you can enjoy complimentary breakfast each morning, as well as free parking and airport shuttle service.
5. Check-in/check-out: These are the procedures guests must follow when arriving at or departing from the hotel, such as providing identification, completing paperwork, and returning room keys.
Example sentence: Check-in time is at 3:00 PM, but we can usually accommodate early check-ins upon request. Check-out time is at 12:00 PM, but late check-outs may be available depending on availability.
6. Room service: This is a service offered by the hotel where guests can order food and drinks to be delivered directly to their rooms.
Example sentence: Our hotel offers 24-hour room service, so you can enjoy a meal or a snack in the comfort of your own room at any time.
7. Housekeeping: This is the department responsible for cleaning and maintaining guest rooms and public areas of the hotel.
Example sentence: Our housekeeping staff is trained to provide exceptional service and ensure that every room is clean and comfortable for our guests.
8. Conference facilities: These are rooms or spaces in the hotel that are equipped with audiovisual and other necessary equipment to facilitate business meetings or events.
Example sentence: Our hotel has a variety of conference facilities that can accommodate groups of different sizes, from small meetings to large conferences.
9. Valet parking: This is a service provided by the hotel where a staff member parks guests’ cars for them and retrieves them upon request.
Example sentence: Our hotel offers valet parking for guests who prefer the convenience of having their cars parked and retrieved by a professional.
10. In-room amenities: These are amenities provided within the guest rooms themselves, such as a mini-fridge, coffee maker, or hair dryer.
Example sentence: Our guest rooms are equipped with a variety of in-room amenities, including a mini-fridge, coffee maker, and hair dryer, to ensure that our guests have everything they need for a comfortable stay.
Some examples of action verbs related to the hospitality industry:
- The receptionist greeted the guests with a smile.
- The waiter served the food with great care.
- The hotel staff welcomed the guests and showed them to their rooms.
- The concierge assisted the guests with their travel arrangements.
- The hotel staff accommodated the guests’ special requests.
- The bartender recommended a delicious cocktail for the guest to try.
- The tour guide explained the history and significance of the local landmarks.
- The reservation agent booked a room for the guest and confirmed the details.
- The front desk agent checked in the guest and provided them with their room key.
- The hotel staff assisted the guest with their luggage during check-out.