VOCABULARY

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Some vocabulary words related to explaining the details of a hotel tour:

1. Amenities: These are features or facilities provided by the hotel for the comfort and convenience of guests, such as swimming pools, fitness centers, and spa services.

Example sentence: Our hotel offers a wide range of amenities, including a 24-hour fitness center, an outdoor pool, and complimentary Wi-Fi.

2. Concierge: This is a hotel staff member who assists guests with various services, such as arranging tours, booking reservations, and providing information about local attractions.

Example sentence: Our concierge is available 24/7 to assist you with any questions or requests you may have during your stay.

3. Room types: These are the different types of rooms available at the hotel, such as standard rooms, suites, and deluxe rooms.

Example sentence: Our hotel offers a variety of room types to suit different needs and preferences, including standard rooms with king-size beds, suites with separate living areas, and deluxe rooms with stunning ocean views.

4. Complimentary: This refers to items or services provided by the hotel free of charge to guests.

Example sentence: As a guest of our hotel, you can enjoy complimentary breakfast each morning, as well as free parking and airport shuttle service.

5. Check-in/check-out: These are the procedures guests must follow when arriving at or departing from the hotel, such as providing identification, completing paperwork, and returning room keys.

Example sentence: Check-in time is at 3:00 PM, but we can usually accommodate early check-ins upon request. Check-out time is at 12:00 PM, but late check-outs may be available depending on availability.

6. Room service: This is a service offered by the hotel where guests can order food and drinks to be delivered directly to their rooms.

Example sentence: Our hotel offers 24-hour room service, so you can enjoy a meal or a snack in the comfort of your own room at any time.

7. Housekeeping: This is the department responsible for cleaning and maintaining guest rooms and public areas of the hotel.

Example sentence: Our housekeeping staff is trained to provide exceptional service and ensure that every room is clean and comfortable for our guests.

8. Conference facilities: These are rooms or spaces in the hotel that are equipped with audiovisual and other necessary equipment to facilitate business meetings or events.

Example sentence: Our hotel has a variety of conference facilities that can accommodate groups of different sizes, from small meetings to large conferences.

9. Valet parking: This is a service provided by the hotel where a staff member parks guests’ cars for them and retrieves them upon request.

Example sentence: Our hotel offers valet parking for guests who prefer the convenience of having their cars parked and retrieved by a professional.

10. In-room amenities: These are amenities provided within the guest rooms themselves, such as a mini-fridge, coffee maker, or hair dryer.

Example sentence: Our guest rooms are equipped with a variety of in-room amenities, including a mini-fridge, coffee maker, and hair dryer, to ensure that our guests have everything they need for a comfortable stay.

ACTION VERBS

Some examples of action verbs related to the hospitality industry:

  1. Greet
  2. Serve
  3. Welcome
  4. Assist
  5. Accommodate
  6. Recommend
  7. Explain
  8. Book
  9. Check-in
  10. Check-out

Example sentences:

  1. The receptionist greeted the guests with a smile.
  2. The waiter served the food with great care.
  3. The hotel staff welcomed the guests and showed them to their rooms.
  4. The concierge assisted the guests with their travel arrangements.
  5. The hotel staff accommodated the guests’ special requests.
  6. The bartender recommended a delicious cocktail for the guest to try.
  7. The tour guide explained the history and significance of the local landmarks.
  8. The reservation agent booked a room for the guest and confirmed the details.
  9. The front desk agent checked in the guest and provided them with their room key.
  10. The hotel staff assisted the guest with their luggage during check-out.
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